Instagram, Facebook and WhatsApp in one inbox
Whichever channel your customers write from, their messages land on the same screen. Your team stops hunting for messages between phones and computers, and each chat goes to a representative who speaks its language.
- Instagram DM
- Facebook Messenger
- WhatsApp Business Platform
- Meta Lead Ads
Connect your accounts in a few steps
Connect your Facebook page, Instagram account and WhatsApp number through Meta's own login screens. Connected accounts appear in a single list, and you manage several accounts from the same panel.
One real-time inbox
Instagram DMs, Facebook Messenger and WhatsApp messages land in the same inbox. Your team replies from one screen, whichever app a message came from, with the customer card open next to the chat.
Automatic distribution by language
Meta Pipeline detects a message's language using a word pool and assigns the chat to a representative who speaks it, within the limits you set.
An automatic greeting for first messages
When a new customer writes for the first time, the greeting you set for the channel goes out automatically in the detected language. If you like, it is sent only within a time window you choose.
Lead ad forms become potentials
Submissions from the lead forms connected to your Facebook page automatically become potential records and are stored together with their campaign details.
Other features
Frequently asked questions
Which channels can I manage messages from?
WhatsApp, Instagram DM and Facebook Messenger messages land in one real-time inbox. Submissions from Meta lead forms and from the forms on your website also become potential records automatically.
Is the WhatsApp integration official?
Yes. Docvivo runs on Meta's official WhatsApp Business Platform (Cloud API). You connect your number in a few steps through Meta's own connection screen, and if you like, you can keep using the same number with the WhatsApp Business app.
How does it work with international customers?
The message's language is detected and the chat is assigned to a representative who speaks that language. The first-message greeting, offers and appointment follow-up messages go out in the customer's language. Records offer a choice of 24 languages.
From first message to sale, start today
Create your free account, connect your channels and greet your first potential. Wherever you get stuck during setup, our team is there to help.
