1. Data Controller
At Docvivo, we value the privacy of our users. This privacy policy explains how your personal data is collected, processed, stored, and protected. The processing of personal data is carried out in accordance with relevant legislation, including the Personal Data Protection Law No. 6698 (KVKK).
2. Collected Data
When using the DocVivo CRM system, the following data may be collected by us:
Identity Information: Name, surname, title, etc.
Contact Information: Phone number, email address, mailing address.
Account Information: Username, password, and transaction history.
Technical Data: IP address, browser information, cookie data, transaction logs.
Service Usage Data: Transactions, records, and analysis data performed through the CRM system.
3. Purposes of Personal Data Processing
Your personal data may be processed for the following purposes:
Provision of services and execution of operations.
Delivery of customer support services.
Improvement of user experience and provision of customized services.
Fulfillment of legal obligations.
Conducting promotional and informational activities (with your consent).
4. Cookie Policy
Cookies are used on our website to enhance the user experience. Cookies are small data files stored in your browser that help remember your preferences. You can manage the use of cookies through your browser settings.
5. Data Retention Period
Personal data is retained for as long as necessary to fulfill the purposes of processing. After this period, the data will be anonymized or deleted.
6. Data Sharing
Your personal data may be shared in the following situations:
In accordance with requests from authorized public institutions and organizations.
With service providers and solution partners we collaborate with (for example, hosting and email services).
7. Data Security
Your personal data is protected against unauthorized access, loss, alteration, or disclosure through security software and technical measures.
8. Your Rights
Under the Personal Data Protection Law (KVKK), you have the following rights:
To learn whether your personal data is being processed.
To request information regarding the processed data.
To request the correction of incorrect or incomplete data.
To request the deletion or destruction of your data.
To object to the processing based on a specific purpose.
You can send your requests to us at [email protected].