1.1 These Terms and Conditions (hereinafter referred to as “Terms”) apply to the use of the Docvivo website (currently available at www.docvivo.com) and services as offered by Docvivo Inc (referred to below as “We”, “Us”, “Our” etc.) by individuals (referred to below as "You", “Your” etc.).
1.2 These Terms are the only terms, which apply. General contractual clauses which deviate from these, will not be accepted by us; communication with You or the provision of services by Us will not be deemed implied acceptance of any deviating general contractual clauses.
1.3 We will not store the contractual terms for You.
2. Scope of Services
2.1 Our service is an Internet platform that provides services to patients seeking treatment in hospitals clinics or by other health service providers around the world. The Platform contains information on medical treatments offered and provides search functionalities, which allow users to identify health service providers that offer the desired medical services. At Your request and on the basis of information submitted by You we contact hospitals, clinics and other health services provider, which we have previously researched and selected, in order to provide You with information on such hospitals, clinics and health service providers and on possibilities and costs involved for medical service as requested by You.
2.2 We do not provide any medical service and assume no warranty for the accuracy of information provided either by You or by the hospitals, clinics or other health service providers, but merely transfer information from You to the hospital, clinic or health service provider and vice-versa.
2.3 Our service is free of charge to You as we are remunerated by the hospitals, clinics or other health service providers whom we cooperate with.
3. Conditions of Use, User Obligations*
3.1 You must have full legal capacity and be at least 18 years old.
3.2 You undertake to only make accurate and complete statements when submitting information to Us or to a hospital, clinic or other health service provider through our services.
3.3 In case your medical situation or any other information that You submitted changes or You become aware that the information submitted was not accurate or was incomplete, You will immediately inform Us in writing to update the relevant information.
3.4 By submitting copyrighted material or material that is subject to other intellectual property rights You grant Us a non-exclusive, perpetual limited world-wide license to use this material to the extent required to perform our services as agreed with You. This license includes in particular the right to store and communicate such material to a hospital, clinic or other health service provider in order to obtain information on possible treatment for you and a quote on the cost associated with such treatment.
4. Docvivo Webinars
4.1 The following applies to all our Webinars and any documents, information or opinions obtained from or any ancillary to this Webinar ("Webinar")
4.2 You are advised to read this carefully before accessing, participating in, reading any document or information made available in this context, or making any other use of the Webinar.
4.3 We give no warranties or representations about the accuracy or suitability of any information provided in the Webinars and related materials (such as hand-outs, presentation documents and recordings).
4.4 The information contained in these Webinars and related materials are not intended to constitute medical advice of any kind or the rendering of consulting, or other professional medical services of any kind. Registering for a Webinar only constitutes an agreement to attend the Webinar, and not a contract for consultancy or advice. Registration does not establish any contractual relationship with Us. You should always consult with with your doctor or professional healthcare provider before starting or changing any medical treatment.
4.5 To the extent permitted by EU law, we excluded from any and all liability for any loss, claim or damage, cost or expense, including any indirect or consequential damages or lost profit, whether arising in negligence or otherwise, 2 suffered in connection with the access to, participation in, or use of the Webinar by you or any other person.
4.6 By accessing to the Webinar, you acknowledge that the information and materials contained in the Webinar may contain inaccuracies or errors. The content of the information provided in the Webinar is for your general information and use only. It is subject to change at any time and without prior notice.
4.7 The Webinar may include links to other resources or websites. These links are provided for your convenience only, and do not signify that we endorse, approve, or make any representation or claim regarding the accuracy, copyright compliance, legality, or any other aspects of, the resource(s) or website(s).
5.1 Only one voucher per order can be used and only when booking with Docvivo. Vouchers can't be combined with other offers.
5.2 Vouchers are only valid for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
5.3 Vouchers can be considered null and void without the expiry date and authorized signature being filled up, seal and other authentication signs or if tampered.
5.4 Any additional cost exceeding the value of vouchers will be paid by the redeemer.
5.5 It is not permitted to sell voucher codes in any way.
5.6 Docvivo reserves the right to discontinue a voucher at any time or to modify any vouchers' terms and conditions.
5.7 Docvivo shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.
5.8 Docvivo reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.
5.9 Docvivo reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.
6.0 All vouchers offered by Docvivo, expire three (3) months after being issued.
6. Price Match Policy
6.1 In case You find a cheaper price for a hair transplant treatment with one of Our partner hospitals, clinics or doctors listed on: www.docvivo.com we match the price, if the following conditions are fulfilled:
6.2 You previously requested a quote for the exact same treatment through Us.
6.3 You are able to find a cheaper offer from one of our partner hospitals, clinics or doctors listed on www.docvivo.com, after your received the quote.
6.4 The offer needs to be clearly recognizable as an official offer from the hospital, clinic or doctor as We need to be able to verify it to our satisfaction.
6.5 Our Price Match applies up to 48 hours after receiving the quote through Us. Proof of offer will be required, without exception.
6.6 The price being matched must include all taxes (including VAT) and additional charges which might apply.
6.7 Price Match does not cover typographical errors.
6.8 Vouchers are not accepted.
6.9 We reserve the right to withdraw this Price Match Policy at any time, or amend it at any time without further notice.
7. Limited Liability
7.1 We shall only be liable for damages incurred by You (1) that Our directors, employees or agents have caused by intent or gross negligence; (2) resulting from death or personal injury caused by a breach of obligations by Our directors, employees or agents; (3) covered under the Product Liability Act (Produkthaftungsgesetz), a contractual guarantee or resulting from willful deception by Our directors, employees or agents and (4) caused by the breach of an obligation that is required for the performance of the agreement and that the contract partner can normally expect not to be breached (“Kardinalpflicht”).
7.2 Our liability in cases (1), (2) and (3) as described in the preceding paragraph 5.1 is unlimited, otherwise Our liability is limited to the foreseeable and typical damage.
7.3 In any other events than those set out in paragraph 5.1 and without prejudice to the following paragraph 5.4 Our liability shall be excluded.
7.4 The preceding limitations of liability shall apply mutatis mutandis to any personal liability of Our directors, employees and agents. They shall not change the statutory rules on the burden of proof.
8. Intellectual Property Rights, External Links
8.1 All intellectual property rights in the website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Us or Our licensors. Except as expressly set out herein, nothing in these Terms gives You any rights in respect of any intellectual property owned by Us or Our licensors and You acknowledge that You do not acquire any ownership rights by downloading any information, accessing the website or using the service.
8.2 Our website may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide You with access to information, products or services that You may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that We include links to such external sites does not imply any endorsement of or association with their operators or promoters.
9. Data Protection
10. Concluding Provisions
10.1 These Terms shall be governed by German law to the exclusion of the rules on the Convention on the International Sale of Goods (CISG) and the rules for conflicts of laws. The courts of Berlin shall have exclusive jurisdiction on any dispute arising on or in connection with these Terms and/or the legal relationship between You and Us and you irrevocably submit to the jurisdiction of the courts of Berlin.
10.2 These Terms represent the entire agreement between You and Us in relation to the use of Our website and Our services.
10.3 If individual provisions of these Terms should be or become ineffective in full or in part, the contract will remain otherwise effective. If We fail to enforce any of our rights, that does not result in a waiver of such right.
10.4 You may not transfer or assign any or all of Your rights or obligations under any contract with us.
10.5 All notices given by You to us must be given in writing to the address set out in the imprint of the website. We may give notice to you at either the email or postal address You provided Us when contacting Us.